Home › Curriculum › Job-ready › Professional practice: data protection, ethics, SLAs and communication
Careers, certification and practice · 12 min · NDPA 2023Professional practice: data protection, ethics, SLAs and communication
Handling client data lawfully, confidentiality, support SLAs, communication with non-technical people and continuous learning.
In this lesson
- Data protection and confidentiality
- SLAs and support
- Communication and continuous learning
Key points
- NDPA 2023: purpose, security, minimisation, breach reporting; confidentiality
- Neutralised/anonymised copies; no personal devices
- SLA by priority; honest classification; proactive updates; fix recurring causes
- Business language, options with trade-offs, written records, yearly re-learning
Real-world example
A consultant was asked by a client's employee to export everyone's salaries 'for analysis'. He checked: the requester wasn't HR and the purpose wasn't agreed. He declined politely and referred it to the HR manager, who confirmed it wasn't authorised. Trust in the consultant rose sharply.
Questions and answers
Name two data-minimisation practices.
Neutralised/anonymised staging copies; exporting only needed fields; deleting temporary files.
What should a support status update include?
Current status, next step, owner and expected time.